Frequently Asked Questions

Skincare Service

How do I know which service is right for me?

Don't worry, at Pouk, with the experience of our professionals and the objective help of Observ, we'll conduct a diagnosis together and organize the right treatment plan for your skin, both in the salon and at home.

How long should I stop using Retinol, Glycolic Acid, or Salicylic Acid before a facial, peel, microneedling, or BBL?

Ideally, you should stop using any of these three products for 5 to 7 days.

How long do facials last?

We have two options, one lasting 60 minutes and the other lasting 90 minutes, and the difference is that microdermabrasion is performed.

What products do they use?

The facial products we use are FDA-approved phytocosmetics imported from Colombia, blended with aromatherapy to help you have a relaxing yet effective experience. For other procedures, we use European nanotechnology-based professional-grade products that deliver unparalleled results.

Will I be given a home care routine?

Of course, all the treatments we perform are comprehensive, and thanks to the skin analysis performed with Observ, we can better identify your needs and recommend the best skincare routine with European dermatological products that will deliver real results.

General Inquiries & Policies

Do you sell Gift Cards?

Of course, we have the best option for you to surprise that special person you want to give love to, and it comes in DI-VIOUS packaging. You can ask more questions through our WhatsApp. 

Do Gift Cards expire?

Yes, they have an expiration date of 1 year after purchase.

How do I buy the Gift Card?

We have three options: the first is to come directly to our address and receive it in physical form; the second is to have us send it through a courier company; and the third is to receive it digitally for yourself or as a gift, which will be sent directly to your email.

They speak Spanish?

Yes, the vast majority of us on the team are from Latin America, and our first language is Spanish. However, most of us are bilingual, so we'll communicate in your preferred language.

Do you have discounts?

As you know, we're just starting this wonderful project, and to encourage you to try our services, we're offering a 20% discount on all services, without compromising the quality of care.

Gift Cards

Surprise your loved ones with a luxurious experience. Our Gift Cards are the perfect gift for any occasion, allowing the recipient to enjoy a wide range of high-quality facial treatments. We offer this wonderful and unparalleled option in a very elegant physical format or a digital option via email.

Click Here